POLICIES FOR THE PROCESSING OF PERSONAL DATA OF TRANSCRIBEYA
1. Generalities and Identification of the Responsible for the processing of personal data.
Throughout our commercial trajectory, TRANSCRIBEYA has preserved some of the personal data of our clients, users and potential customers in our databases. On the occasion of current legislation on the protection of personal data and, in order to provide better service to our customers and users, TRANSCRIBEYA informs below the terms and conditions of treatment and administration of personal data, its treatment policy data, as well as the established procedures so that the data holders can exercise the rights established under the laws of protection of personal data.
This Policy of Treatment of Personal data, from now on “Policy” or “Treatment Policy”, establishes the terms, conditions and purposes under which TRANSCRIBEYA, and related companies, perform the collection, storage, use, marketing, circulation, deletion and processing of the data of customers, users and potential customers and other people with whom TRANSCRIBEYA holds or has held any kind of relationship (from now on “data owner”).
The “owner of the data” when accepting the TRANSCRIBEYA Terms and Conditions, is expressly accepting the following Policy and generates an express authorization for the use of their data in accordance with what is stated here.
These terms and conditions apply to any personal data record made in person, by telephone and / or online for linking to service or benefit of TRANSCRIBEYA. The owner of the data registers or delivers his information freely and voluntarily and acknowledges that he has read and expressly accepted these terms and conditions.
The people to whom the information can be provided, according to the conditions established in this law, are: a) The Holders, their successors or their legal representatives; b) To public or administrative entities in the exercise of their legal functions or by judicial order; c) To third parties authorized by the Holder or by the law. When the request is made by a different person than the Holder and his representation with him is not proven, it will be considered not presented.
2. Security Information:
TRANSCRIBEYA, is committed to provide correct use, regarding the processing of personal data of its customers and users, avoiding unauthorized access to third parties that allows to know, violate, modify, disclose and / or destroy the information that rests in our databases.
3. Collection and storage of your personal data:
TRANSCRIBEYA will request the necessary data for the provision of the service, as well as that required by the government for the billing and payment process. In some cases, you may request additional and sensitive information which will be freely and voluntarily delivered by customers or users.
Our clients and users have been informed that once their personal data have been provided, voluntarily and freely, through the signing of contracts, by telephone and / or by registration on our website, they will be stored in the database.
As is public knowledge,no transmission over the Internet is absolutely secure and it can’t be guaranteed, the User assumes the hypothetical risk that implies, which he accepts and knows. It is the responsibility of the user to have all security controls on their computers or private networks for navigation to our portals.
4. Activities and Purpose of Data Treatment:
The information provided by the data owner to TRANSCRIBEYA is required to be collected, stored, used, circulated, shared, marketed, processed and / or processed for:
- The appropriate provision of the services contracted with TRANSCRIBEYA.
- Be contacted to offer products and services, be informed and invited to participate in different contests, promotions and benefits.
- Send information of the company or third parties allies.
- Conduct surveys and / or opinion polls on products and content.
- Perform market segmentation, consumption analysis and preferences.
- Evaluate the quality of products and services.
The above can be done by any of the means of contact reported by you in the process of linking to our products or services.
In addition to the above, TRANSCRIBEYA may collect additional information such as usage habits on a web portal, information about read articles, acquired products and / or services, comments, browser or mobile platform that you used, advertising you accessed or consulted, the IP address of the device you used, your geographical location, cookie information, among others.
At the same time, the owner of the data knows and accepts that their data may be used to promote, send, develop and generally carry out campaigns, promotions or contests of commercial or advertising nature of TRANSCRIBEYA, by sending emails, text messages ( SMS and / or MMS) or through any other analogous and / or digital means of communication created or to be created.
TRANSCRIBEYA may, in whole or in part, capture, store, process, collect, market, reproduce, translate, adapt, extract, summarize, transmit, transfer, with or without the help of information technology, the data stored in its digital databases or physical (manual), whether they are hosted on servers located inside or outside the country (Colombia).
5. Rights of the owner of personal data:
The owner of the data is informed of the rights that the laws on the protection of personal data offer and that are listed below:
- Know, update and rectify your personal data in front of the Responsible for the Treatment or Managers of the Treatment.
- Request proof of the authorization granted to the Responsible for the Treatment except when expressly excepted as a requirement for the Treatment, in accordance with the provisions of article 10 of Law 1581 of 2012.
- Be informed by the Responsible for the Treatment or the Person in Charge of the Treatment, upon request, regarding the use that has been given to your personal data.
- Submit to the Superintendency of Industry and Commerce complaints for infractions of the provisions of this law and other regulations that modify, add or supplement.
- Repeal the authorization and / or request the deletion of the data when in the Treatment the principles, rights and constitutional and legal guarantees are not respected. The revocation and / or suppression will proceed when the Superintendence of Industry and Commerce has determined that in the treatment, the Responsible or Manager has incurred in conducts contrary to this law and the Constitution.
- Access free of charge to your personal data that have been subject to treatment.
According to article 20 of Decree Number 1377 of 2013, which partially regulates Law 1581 of 2012, related to Legitimation for the exercise of the rights of the Holder, may be exercised by the following people:
- By the Owner, who must prove his identity sufficiently by the different means put at the disposal of the person in charge.
- For their successors, who must prove such quality.
- By the representative and / or agent of the Holder, prior accreditation of representation or empowerment.
- By stipulation in favor of another or for another.
6. About the authorization of the treatment of personal data:
According to Article 5 of Decree 1377 of 2013, which partially regulates Law 1581 of 2012, TRANSCRIBEYA will adopt procedures to request, at the latest, at the time of the collection of its data, the authorization of the Holder for the Treatment of the same and inform you of the personal data that will be collected as well as all the specific purposes of the Treatment for which the consent is obtained.
Personal data found in public access sources, regardless of the means by which it is accessed, understood as such data or databases that are available to the public, can be treated by any person as long as, By their nature, they are public data.
A public data is the data that is not semi-private, private or sensitive. They are considered public data, among others, the data relative to the civil status of the people, to their profession or trade and to their quality of merchant or public servant. By its nature, public data may be contained, among others, in public records, public documents, gazettes and official bulletins and judicial sentences duly executed that are not subject to reservation.
In order to the obey with the provisions of Article 9 of the Law 1581 of 2012, TRANSCRIBEYA will establish mechanisms to obtain the authorization of the Holders or who is legitimized in accordance with the provisions of Article 20 of the Decree 1377 of 2013 , that guarantee your query. These mechanisms may be predetermined through technical means that facilitate the holder’s automated manifestation. It will be understood that the authorization meets these requirements when it is manifested (i) in writing, (ii) orally or (iii) by unequivocal conduct of the Holder that allows to reasonably conclude that the authorization was granted.
According to article 10 of Law 1581 of 2012, the authorization of the Holder will not be necessary in the case of:
- Information required by a public or administrative entity in the exercise of its legal functions or by court order.
- Data of a public nature.
- Cases of medical or sanitary emergency.
- Processing of information authorized by law for historical, statistical or scientific purposes.
- Data related to the Civil Registry of people.
7. Modifications to the Treatment Policy of personal data and Privacy Notice:
TRANSCRIBEYA reserves the right to modify, at any time, unilaterally, its Personal Data Processing Policy and / or the Privacy Notice.
According to Article 13 of the Decree 1377 of 2013, which partially regulates the Law 1581 of 2012, any substantial change in the Treatment Policies must be communicated opportunely to the Holders of the personal data in an efficient manner, before implementing the new policies.
The continuous use of the services or not unlinking them by the data owner after notification of the new policy constitutes the acceptance thereof.
8. Disclosure of information:
The owner of the data, with the acceptance of this Policy declares to know that TRANSCRIBEYA, can provide this information to related companies or the same business group and to judicial or administrative entities and other entities of the State that, in the exercise of their functions, request this information. It also accepts that they may be subject to internal audit or external audit processes by companies in charge of this type of control. The previous, subject to the confidentiality of the information.
9. Attention to inquiries and complaints:
At any time, the owner may request TRANSCRIBEYA, as the person responsible for the personal data, to provide information about them, to update, rectify, correct, include or exclude the database.
For the reception of queries, complaints, complaints regarding the processing of your personal data or for the exercise of rights as a user or customer, you may contact TRANSCRIBEYA at the email address info@transcribeya.com.
According to article 9, of Decree Number 1377 of 2013 by which partially regulated the Law 1581 of 2012, the request to suppress the information and the revocation of the authorization will not proceed when the Holder has a legal or contractual duty to remain in the database. The Responsible and the the person in charge, in this case TRANSCRIBEYA must make available to the Holder, free and easily accessible mechanisms to submit the request for deletion of data or the revocation of the authorization granted.
Every request, to be processed, must be submitted by the owner of the data or by his legal representative; therefore, TRANSCRIBEYA reserves the right to verify the identity of the petitioner by any means.
10. Validity of the authorization for the processing of personal data:
The Data Owner accepts and acknowledges that this authorization will be valid from the moment it accepted it, or its acceptance is presumed and during the time that TRANSCRIBEYA exercises the activities of its corporate purpose.
11. Validity of the Personal Data Processing Policies:
The validity of the Information Treatment Policy begins to apply as of April 13, 2013 and the period of validity of the databases is indefinite and will be published on the website www.transcribeya.com.
Note: All the laws and decrees named in this policy belong to the current Colombian norms.